PerfectServe Practitioner9.6.1 - App Store

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings.

Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members.

PerfectServe(R) is healthcare’s most intelligent system of clinical communications - an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration.

WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing(R).
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number - not your personal mobile number
- appears as the caller ID.
- Instantly sign on or off call or change who is covering call. The changes take effect immediately.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic,
etc.) with just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed
revenue recognition.
- Access 24/7/365 personal assistance from the Support Center.

PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe.

SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password

Version History Performance improvements and compatibility updates to ensure a dependable experience. 9.6.1 Jun 11 Various UI fixes related to iOS 26.x
Use forms when forwarding a conversation
Bug fixes 9.6.0 May 20 Fixed issue with forwarding conversations. 9.5.2 Apr 27 Fixes issue where text wrapping is not working for provider to provider messages. 9.5.1 Apr 7 Adds support for Intune Mobile Application Management (MAM) 9.5.0 Apr 1 Adds text forms to doclink messages and some UI changes 9.4.0 Mar 26 Fix issue with audio attachment playback 9.3.1 12/28/2025 Includes support for Gender X and minor bug fixes 9.3.0 12/03/2025 Resolves an issue that impacted the ability to load messages with an MCR
Resolves an issue that caused the app to crash when viewing conversation details 9.2.2 06/25/2025 This version of Practitioner resolves an issue with the patient banner above messages not showing DOB or Location. It also resolves an issue impacting the ability to link directly to a patient chart from Practitioner 9.2.1 06/13/2025 Dynamic Group Messaging (DGM): Gives the user the ability to leave a group conversation, and add users to a group conversation. 9.2.0 05/28/2025 Updated app iconography and other various icons throughout the app 9.1.0 01/08/2025 Introduce changes to support Dynamic Group Messaging. 9.0.0 10/23/2024 Fixed an issue that prevented directory searches for names containing apostrophes. 8.12.2 06/05/2024 Fixed a crash that happened when a user forwarded a conversation from conversation details, and then selected Cancel. 8.12.1 05/06/2024 Fixed the following reported defects:
Fixed an issue where users navigating to the Conversation List screen would require a manual refresh to display the latest list of conversations.
Fixed an issue where the sender name was not present in the conversation when multiple After-Hours customers were recipients of the conversation.
Fixed an intermittent issue where the application would become stuck on the splash screen when users put the application in the background while viewing the conversation details screen.

Changes include:
Enhanced ability to allow our After-Hours customers to engage in conversations with multiple recipients.
Added a message to warn users when replying to a conversation, originated from a transcribed message, that includes non-secure message recipients: “Only users accessing the PerfectServe application will receive message replies.“
Other changes in this release are internal and do not affect the user experience. As such, users will see no change in functionality. 8.12.0 05/01/2024 Fixed the following reported defects:

- Fixed an issue where the keyboard would remain toggled and this obstructed the view of the application.
- Improved the experience for users who leverage Perfect Serve’s Round Robin functionality so that the rotation overview is visible prior to editing rotation participants.

Changes include:

- Added a care team call icon to allow practitioners to call a patient's nurse when using PCCTA (Patient-Centered Care Team Access).
- Changed Team Alert forms to permit messages to be sent when there are empty non-required fields.
- Other changes in this release are internal and do not affect the user experience. As such, users will see no change in functionality. 8.11.0 04/03/2024 Generic bug fixes 8.10.1 01/23/2024 Fixed the following reported defects:

- Fixed an issue where the keyboard would remain toggled and this obstructed the view of the application.
- Improved the experience for users who leverage Perfect Serve’s Round Robin functionality so that the rotation overview is visible prior to editing rotation participants.

Changes include:

- Added a care team call icon to allow practitioners to call a patient's nurse when using PCCTA (Patient-Centered Care Team Access).
- Changed Team Alert forms to permit messages to be sent when there are empty non-required fields. 8.10.0 01/17/2024 Fixed an intermittent crash that resulted when viewing a conversation containing messages with clickable phone numbers or URLs. 8.9.1 11/15/2023 Fixed an issue for iOS 17 users where the search bar from the top of the conversation list screen briefly appeared at the bottom and disappeared.
Fixed a crash that occurred when iPad users clicked the attachment button from the conversation composition screen. 8.9.0 11/13/2023 Fixed an issue where a deep link to Epic Haiku was missing when a conversation detail screen had a patient in context.
Resolved an issue with camera attachments not reacting properly before camera attachment permissions had been allowed by the user.
Moved the “+ Add Group” banner to a “+” symbol on the top-right corner of the Directory tab in order to make this behavior consistent with iOS functionality.
Removed the Last Login Time from the Settings page since the value was inaccurate.
Updated the minimum supported iOS version to 15+. It was previously iOS 13+.
Other changes in this release are internal and do not affect the user experience. As such, users will see no change in functionality. 8.8.0 11/01/2023 Fix for issue with rotation schedules.
Internal stability fixes. 8.7.1 09/26/2023 Changes include:
- Added a message to warn users when replying to a Team Alert that has non-secure message recipients: “Only users accessing the PerfectServe application will receive message replies.“
- Other changes in this release are internal and do not affect the user experience. As such, users will see no change in functionality.

Fixed the following reported defects:
- Fixed a problem where the count for new messages was truncated in the conversation list view.
- Resolved multiple issues related to the keyboard functionality both when viewing a conversation and scrolling to see previous messages within a thread.
- Corrected an error where, when trying to assign a patient to a different provider, the patient would mistakenly be assigned to the user performing the action.
- Restored the function that allows sending a test push notification directly from the Settings menu. 8.7.0 08/31/2023 Fixed an issue with the Settings menu. 8.6.1 08/24/2023